24 04, 2017

The Best Ways to Save Money & Time with an MSP

By |April 24th, 2017|Managed Service Providers (MSPs)|

Interested in saving your organization time & money? Yes, probably so. We all are! What is the best way to go about this? A Managed Service Provider (MSP) program helps an organization alleviate the manual burden of activating and maintaining a temporary workforce. Organizations and agencies experience significant cost savings when temporary labor processes are [...]

15 03, 2017

What is a SaaS Cloud-based Solution?

By |March 15th, 2017|SaaS Cloud-based Solution|

Using new technologies (or even technologies that have been around for a while but are new to an organization) can cause headaches and anxieties for leadership and IT staff. It’s obvious as to why – technologies like cloud solutions, as an example, take away the feeling of security most CEO’s feel when their data is [...]

17 01, 2017


By |January 17th, 2017|Managed Service Providers (MSPs)|

Managed Service Provider (MSP) and Managed Staffing Program (MSP) Differentiators There are millions of acronyms floating around the business world and you might have stumbled across a few that have been used interchangeably without even realizing it. For instance, have you seen the term ‘MSP’ thrown about when speaking about business solutions or staffing alternatives?  Do [...]

26 09, 2016

Our Time at the NASUAD-HCBS 2016 Conference

By |September 26th, 2016|Government Solutions, Industry News, Managed Service Providers (MSPs), Mobile Case Management, MSP VMS Programs, Staffing Recruiting, Survey Management Solution, Vendor Management System (VMS)|

There’s only one way, that I know of, to gather over 1,500 adult advocates, experts and professionals in the same place for a solid four days to discuss their common livelihoods, passions, experiences and discoveries. A conference. And as we know, almost every conference has the lovely exhibit hall – the area attendees love to hate and hate to love. Far too often, attendees feel like vendors are trying to sell them something (whether they need it or not) when actually, there tends to be a wide variety of excellent resources available running up and down those aisles. And if they’re lucky, sometimes there are relatively decent freebies, as well! […]

21 09, 2016

How Recruiting Quality Employees is Similar to Playing “Pokémon Go!”

By |September 21st, 2016|Industry News, Staffing Recruiting|

Effective recruiting and Pokémon Go! “Gotta Catch ‘Em All!” Doesn’t that feel like the truth? Recruiting a top notch employee is similar to that of playing the latest viral sensation. Recently while on vacation in Northern Michigan, I was happily lounging in the hammock outside our cabin when my teenage sons approached.  They wanted to go Pokémon hunting.  And they wanted me to go with them.  My knowledge of the game up to this point:  None. […]

14 12, 2015

Hiring Managers Spending Too Much Time Sifting Through Resumes To Fill Open Positions?

By |December 14th, 2015|Managed Service Providers (MSPs), MSP VMS Programs, Staffing Recruiting|

A managed service provider (MSP) can relieve an enormous amount of administrative burden to hiring managers by taking on the lion’s share of the requisition management and onboarding tasks. Below is a high level overview of what the job requisition and onboarding process looks like with an MSP. The items highlighted are the tasks the hiring manager is responsible for, while the remaining items are managed by the MSP Program Team. This process alleviates much of the burden hiring managers are faced with when trying to hire the right candidates. […]

2 12, 2015

Importance of Executive Buy-In and Engagement When Implementing an MSP Program

By |December 2nd, 2015|Managed Service Providers (MSPs), MSP VMS Programs|

The procurement process is over.  The Managed Service Provider (MSP) is selected and awarded.  Maybe you already have the initial executive buy-in for implementing an MSP program, but, have you thought about why it so beneficial to get executive buy-in and engagement? Below are four reasons why executive buy-in and engagement when implementing an MSP program can be incredibly beneficial. […]

16 09, 2015

What are typical service level agreements found in a Managed Service Provider (MSP) Program contract?

By |September 16th, 2015|Government Solutions, Managed Service Providers (MSPs), MSP VMS Programs, Vendor Management System (VMS)|

Service-level agreements (SLAs) are a critical part of a contract between a managed service provider and a client. At Knowledge Services, we work with our clients to develop SLAs that outline our responsibilities to the client to ensure we meet their needs and make sure there are clear expectations before the partnership begins. Setting up and reviewing SLAs regularly helps to guarantee that no issues arise and there is no interruption with work being done. Below are a few of the general service level agreements typically used in a contract with an MSP program to guarantee that the best work is being provided for the client and ensure overall program success. […]

13 08, 2015

What are some different vendor models?

By |August 13th, 2015|Government Solutions, Managed Service Providers (MSPs), MSP VMS Programs, Vendor Management System (VMS)|

Today, a wide variety of businesses are increasing their use of temporary workers, independent contractors, seasonal employees and other forms of contingent or contract labor. Does your company utilize a contingent/contract workforce to fill open positions? If so, there is likely an expansive list of vendors your hiring managers work with to find the best [...]

18 06, 2015

Which labor categories are best served by a Managed Service Provider (MSP)?

By |June 18th, 2015|Managed Service Providers (MSPs), MSP VMS Programs|

If you clicked through without reading the title, the question was: Which labor categories are best served by a Managed Service Provider (MSP)? The short answer for the Knowledge Services Managed Service Provider (MSP) is: all of them! […]