What are typical service level agreements found in a Managed Service Provider (MSP) Program contract?
Service-level agreements (SLAs) are a critical part of a contract between a managed service provider and a client. At Knowledge Services, we work with our clients to develop SLAs that outline our responsibilities to the client to ensure we meet their needs and make sure there are clear expectations before the partnership begins. Setting up and reviewing SLAs regularly helps to guarantee that no issues arise and there is no interruption with work being done.
Below are a few of the general service level agreements typically used in a contract with an MSP program to guarantee that the best work is being provided for the client and ensure overall program success.