Importance of Communicating with Temporary Labor

Jul 19,2012
communicating with temporary labor

When it comes to workforce management, employee engagement is one of the core elements for enabling organizational success. Just like permanent employees, engaged temporary labor can make a huge impact in the workplace and on an organization’s bottom line. Recently, Subadhara Sriram of Staffing Industry Analysts introduced an analysis on why staffing firms need to be communicating with temporary labor in the field.

Sriram articulates, “Conversations with your contingent workers give you a better understanding of their needs, which in turn helps you match them with the right jobs. But the reality is that staffing firms are not really communicating with their contingent workers to the degree they should.” Sriram advocates that vendors should take time to understand workers’ skills to match them with the appropriate job assignments. Not only will this satisfy the client, it will make resources happy and move the organization forward.

At Knowledge Services, we  understand how work arrangements lead to a difference in work attitudes and work-related behaviors. The following are some tips for managing and communicating with temporary labor so they are productive, satisfied and cooperative:

Providing adequate training

Across all industries, we provide systematic and purposeful trainings to help our contingent workers get more adept in the expertise required for their job assignments. In order for our workers to perform their jobs effectively, we believe training should align to all of their responsibilities and allow them to learn new skills if necessary.

Reminding them how their work makes a difference

Sometimes it can be challenging for contingent workers to see the impact of their work when they are not with an organization for an extended period of time. From the beginning, our team tries to show our contingent workers the “bigger” picture from a business context, allowing them to recognize the contributions and skills they add to the client’s business objectives. We believe recognition is the top driver of employee engagement, and we strive to recognize our contingent workers on a regular basis for their contributions to our clients.

Showing them potential career paths

It has been our experience that a temporary job often leads to a position that needs to be filled permanently, but sometimes contingent workers are challenged in seeing the long-term career path within an organization. Accordingly, our team communicates with our workers if there is a path to full-time employment available for a particular job assignment. From the beginning, we stress to our employees that good performance and diligence can lead to additional projects for the client

Making them feel connected and part of our company

Often times, a lack of full-time status causes to temporary labor to feel disconnected from the vendor company. As such, we regularly ask our talent for feedback to make sure their voices are heard. This fosters openness and innovation, allowing them to express themselves and to feel heard. In all that we do, we recognize the importance of making our temporary labor feel connected and part of our company.

Like Subadhara Sriram, Knowledge Services understands and values the importance of communicating with temporary labor. Engaged employees contribute to the bottom line, for the client as well as the vendor company.

By Knowledge Services | Jul 19,2012

Workforce