Managed Services Provider (MSP) Program Information
for State of Ohio Subcontractors

State Contract resulting from RFP 0A1148 titled Managed Services Provider for IT Staff Augmentation Services

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The State of Ohio has selected Knowledge Services as its Managed Service Provider (MSP) for IT Staff Augmentation Services. The Knowledge Services MSP Program is referred to as ‘OHMSP’ and delivers solutions to help manage sourcing, tracking, reporting and invoicing of IT Staff Augmentation Services.

As part of our MSP solution, Knowledge Services utilizes the dotStaff™ system to optimize and manage the staff augmentation process. Through this platform, open competition assures subcontractor equality and fair access to business opportunities.

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Program Links

The below link provides supporting materials for recruiters and finance staff at the State. It contains a subcontractors overview guide, finance guide and schedule interview guide. In addition, you will find an instructional video on timesheet entry:

SUBCONTRACTOR PRODUCT GUIDES

Below is another link you may provide to your contractors once they are selected for an IT staff augmentation project. It contains a Contractor Get Started Guide with instructions on activating their account, timesheet entry and editing, as well as a timesheet entry video:

CONTRACTOR PRODUCT GUIDES

Additional Program Documents:

  1. SUBCONTRACTOR OPEN HOUSE PRESENTATION
  2. Q&A FROM SUBCONTRACTOR OPEN HOUSE PRESENTATION
  3. SUBCONTRACTOR TRAINING PRESENTATION
  4. RIGHT TO REPRESENT INSTRUCTIONS
  5. NOT TO EXCEED RATE CARD
  6. VISA LETTER PROCESS
  7. STATE AGENCY ACRONYMS DOCUMENT
  8. STATE PROVIDED JOB DESCRIPTIONS

Onboarding Requirements:

  1. PEDACKN (To be completed by Contractor)
  2. RESOURCE EMPLOYMENT STATUS VALIDATION FORM (To be completed by Primary Vendor)
  3. CONTRACT WORKER AGREEMENT (To be completed by both Primary Vendor and Contract Worker)
  4. CONTRACT WORKER ID REQUEST FORM (To be completed by Contract Worker)
    • Please ONLY complete the following (the highlighted sections in the document):
      • Contract Worker Information Section
        • Name
        • Date of Birth
        • Last 4 Digits of SSN

Benefits

Benefits to Subcontractors include:

  • Local, experienced Program Team providing single point of contact
  • Greater quantity of opportunities with clearly outlined requirements
  • Ability to maintain and cultivate new relationships with managers and agencies
  • Cash flow visibility, providing access to payment statuses
  • Business intelligence & reporting
  • Web-based requisition workflow for candidate submission, time entry, time approval & invoicing

Standardized Workflow

The Knowledge Services Program Team is responsible for managing the entire staff augmentation process.  Below is an overview of the full service requisition workflow:

Program Team Contact Information

Knowledge Services’ Ohio MSP Program Team is your dedicated, local point of contact. You may contact them with any questions at OHMSP@KnowledgeServices.com.