Health & Human Services
Provide the Best Tools to Foster the Most Compassionate Care
In the midst of an opioid epidemic, limited funding, and a healthcare worker shortage, Health and Human Services (HHS) departments are in need of secure transformational solutions. The ever-increasing caseloads in the HHS industry demand efficient solutions. From dedicated people to superior technology, Knowledge Services allows HHS agencies to empower their frontline employees with the tools they need to deliver the best care.
Outcomes at Work
Validate the Quality and Safety of Your Care
Knowledge Services’ secure and flexible SaaS technology focuses on providing HHS workers and clients with the tools to coordinate care so you can achieve the best outcomes. Our team is not only focused on ensuring coordination of care, but also on validating its quality. Now more than ever, we are champions of transparency and safety in complete service to the citizen, combating fraudulent practices across the industry. Fraud and abuse in the HHS delivery system impacts the ability to deliver services to those in need. At Knowledge Services, we’re committed to delivering service validation and data that reduces fraud and improves service delivery. Plus, the Knowledge Services solution complies with NIST SP 800-53 Rev. to keep your HHS information secure as you regularly capture, transmit, and store data.
Better Data, Better Outcomes
Knowledge Services’ solutions help caseworkers, administrators, and providers to access real-time case data so decision-makers are armed with the information they need to make the best decisions. By improving the speed with which data is collected, distributed, and utilized, your workforce is empowered to efficiently deliver the best care. For government leaders who struggle to manage the ever-increasing volume of cases, staff, and contractors assigned to them, Knowledge Services provides visibility into the location, quality, and timeliness of services. With the right data, administrators can make the right decisions for improved outcomes in our communities.
Solve Modern Problems with Modern Solutions
For too long, HHS organizations have invested in technology solutions that have under-delivered on their promise to transform HHS delivery. But gone are the days of large monolithic systems. At Knowledge Services, we focus on delivering smart, nimble solutions through a combined people plus technology approach that addresses the core challenges facing your HHS workforce. Knowledge Services' technology delivers improved coordination of care, reductions in service backlogs, and improved outcomes. By empowering your frontline case workers and providers with access to the innovative tools, we can reduce the time spent on administrative trappings and increase the time you spend delivering life-changing services to our most vulnerable communities.
The Right Talent, Right Now
The HHS workforce faces many complex challenges in government, making it difficult to retain talent. Knowledge Services has consistently equipped state government agencies with the best talent for eligibility determination, and clinical and temporary needs across the HHS delivery system. As government entities seek to engage millennials, developing new tactics for attracting and retaining talent is a must. The Knowledge Services Government Talent Cloud helps you create a secure, transparent, and compliant approach to easily engage with the largest pool of on-demand talent.
As experts in the field, we ensure client administrative burdens are minimal, customer interest and engagement is maximized, and interview quality and retention are unparalleled. Knowledge Services’ Survey Management Solution gives you confidence in survey quality while helping you win back time and resources by outsourcing survey management and facilitation to project experts.
Electronic Visit Verification
Knowledge Services' Electronic Visit Verification (EVV) solution was designed to focus on the delivery and process management of care. Now, there's more time to deliver care and services through tools such as GPS route optimization, calendaring and scheduling, collaboration platforms, and more
Knowledge Services understands that each state and state agency varies in the eligibility requirements to receive state aid. With our customizable managed Eligibility Solution, Knowledge Services is your partner in verifying the factors of eligibility for state aide coverage.
Our Clients' Success
Knowledge Services has had the pleasure of improving workforce management in agencies, organizations, and state and local governments of all sizes.
Mobile is a port city in southern AL and is home to more than 192,000 residents. The largest municipality along the Gulf Shore, Mobile is known for its French origins, deep Civil War history, and rich culture.
Cooperative contracts allow for government entities to benefit from existing arrangements – without going through the trouble of executing an RFP.
The State of Connecticut was the lead state partnered with NASPO ValuePoint, receiving input from five other states, including Indiana, Nebraska, Connecticut, Delaware, and New Jersey. The goal of this procurement was to award providers who have state government experience managing the information technology temporary workforce.
Knowledge Services was awarded a contract with the State of Indiana after the State released an RFP that sought to procure Managed Service Provider (MSP) services through a contractor utilizing a Vendor Management System (VMS) to automate statewide procurement of contingent labor.
Knowledge Services was awarded a contract with the State of Arizona to serve as the managed service provider (MSP) for IT professional services through a vendor management system (VMS). This contract is utilized by a variety of cooperatives such as quasi-agencies, cities/municipalities, and universities and can be configured accordingly depending on the needs of each cooperative.
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