MSP & VMS Programs

As a single-source, Knowledge Services can automate and optimize your entire temporary labor process, provide better control, improve overall service and deliver year-over-year savings. Our Managed Service Provider (MSP) program provides outstanding visibility through its comprehensive, flexible, easy-to-implement technology that brings detailed, real-time management and accountability to your processes.

Our MSP solution converts the manual process of maintaining a temporary workforce into a customized, streamlined solution that offers complete “req-to-check” capabilities. With the Knowledge Services Vendor-Neutral MSP, suppliers become trusted partners. Unique access for both hiring managers and partners to local and regional market pricing information ensures an effective balance between resource quality and price. Partners remain dedicated, through open competition, and are assured equality and fair access to business opportunities.

Industry Definitions (Provided by Staffing Industry Analysts)

Managed Service Provider (MSP) — A company that takes on primary responsibility for managing an organization’s contingent workforce program. Typical responsibilities of an MSP include overall program management, reporting and tracking, supplier selection and management, order distribution and often consolidated billing.

The vast majority of MSPs also provide their clients with a vendor management system (VMS) and may have a physical presence on the client’s site. An MSP may or may not be independent of a staffing supplier.

Vendor Management System (VMS) — An Internet-enabled, often Web-based application that acts as a mechanism for business to manage and procure staffing services (temporary help as well as, in some cases, permanent placement services) as well as outside contract or contingent labor. Typical features of a VMS include order distribution, consolidated billing and significant enhancements in reporting capability over manual systems and processes.